Easy Return

What is the return period?

We accept returns for a period of 14 days from the date the package has been delivered to you by our courier partners.

Under what circumstances can I return the product(s)?

We have a “No questions asked” policy for accepting returns. This means that we do not question the reasons you have for returning any product to us, and we will refund the full amount of the product as long as it has not been used or damaged and is returned to us in a saleable condition.

However, for our own feedback, we ask you to provide us with your reasons for return. But the reasons do not affect your eligibility for securing a refund from us.

What do you mean by Saleable condition?

Condition of the product is assessed once it reaches our warehouse.

“Saleable condition” means that the product has been received in such a condition that it can be resold to other customers.

Elaborating further, it means that all the various items inside a box are present, in pristine and unused condition, all elements of the original packaging are intact and in general all elements of the product are free from damage and wear and tear.

Hence, we advise our customers to pack the product properly before handing it to the pick-up courier

How do I initiate a return?

To return any product, simply drop us a mail at [email protected]

In the subject line, please write “Product Return”. Also, please be sure to mention the email address that was used to book that order and also please mention the order number. You can find the order number in the email confirmation that we sent you upon successfully placing the order.

For our own feedback, we urge you to mention your reason for returning the product(s). Like we have said before, your reason(s) do not impact your chances of securing a refund from us. It only helps us improve and serve you better.

Upon sending the email, you will receive a confirmation email from us with the pick up details.

Now all you need to do it pack the product properly and carefully and wait for the courier to pick it up from you.

Once we receive the product at our warehouse, we will assess the condition of the product and if it is saleable condition, we will initiate the refund process.

It has been more that 14 days since I received the products from Cuweeosity. Can I still return the products?

We are sorry, but we do not accept any returns after 14 days of the products of the products being delivered to you by our courier partners

How do I cancel an order I have placed?

Only orders that have not yet been shipped can be cancelled.

To cancel an order that you have placed, simply go to “Order Information” section in the footer of the website and click on “Track your order”. You will be taken to the tracking page where you will need to input the order id and the email you had used to place the order. Once you have inputted both, you will see the order status.

If your order hasn’t yet been shipped, you will see the cancel order link below the tracking information. Simply click on the link and you are done. We will confirm the cancellation via an on-screen message.

Your refund will be processed within 10 working days of your cancellation.

How will I get my refund?

Refunds are made to the card, bank account, wallet or any other mode that was used to make the payment during order placement

When will I get my refund?

All cancelled orders are refunded within 10 working days of submitting the cancellation request.

For Returns, once the returned products are received at our warehouse, and are assessed to be in saleable condition, refunds are completed within 10 working days of a positive assessment.